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2010 Year in Review

Report to the HHC Board of Directors


We are preparing for a significant remodeling of our HHC in Focus data later this year and in the process we will share a broader range of quality and patient safety data. We already have begun sharing much of this data in open public session at the meetings of the Medical and Professional Affairs Committee of our Board of Directors. This data was formerly reserved for our Quality Assurance Committee which meets in closed, executive session, and by making it public we again reaffirm our commitment to sharing the extent our progress in making important improvements in the rendering of care across all of our facilities.

As the Board knows, patient safety has been, and continues to be a high priority. In addition to the information available on our website, staff and the public can learn more about our patient safety journey by watching Believing, a four-part multimedia series highlighting our patient safety accomplishments. It features the true experiences of doctors, nurses, administrative staff, and patients, and combines data, film, photography, and narrative to tell the story. Among the featured stories told in Believing is our use of specialized training to help staff improve communication and teamwork, two of the most important factors in keeping patients safe. HHC is using proven training techniques like TeamSTEPPS, which was created by the United States Department of Defense Patient Safety Program and the Agency for Healthcare Research and Quality.

TeamSTEPPS offers practical tips and a structured framework for better teamwork that resonate with our staff and it has been very effective. We’ve trained 5,100 employees, and 558 HHC leaders have become master trainers who now offer training in their facilities.

In order to develop and implement best practices in patient-centered care throughout our system, this past year we created the Office of Patient-Centered Care in our Medical and Professional Affairs Division, led by our Corporate Chief Nursing Officer. To help us continue our focus on continuous improvements to drive clinical excellence, we also established 12 clinical leadership groups around specific specialty areas such as psychiatry, obstetrics and gynecology, and emergency medicine. Each group will be developing recommendations to improve care across our organization.